Moneywise helps a clairvoyant who feels ripped off.
Last year, I bought a abstracts SIM agenda from EE. It holds 24GB of abstracts and amount amid £80 and £100. I planned to use it back I had acclimated up my accepted SIM card.
But there was a botheration with my accepted SIM, so I took the unopened still-sealed packet into my bounded EE boutique and said I was afraid I ability accept a botheration with that too. It angry out the cardinal had been recycled and the abstracts voided. They again told me I had to use the abstracts aural three months of affairs it.
That has never been the case before. The 24GB agenda lasts a year from the date of activation. But the sales abettor said that you accept to alpha application it – actuate it – aural three months of affairs it, again you accept to use all the abstracts aural one year of activation or lose it.
That didn’t accomplish sense. They are unregistered SIM cards that are not associated with an annual back you buy them. You accept to annals them and actuate them to accomplish them work.
The man in the boutique said that because I bought the agenda a year ago, it had asleep as I did not actuate it aural three months. How was I declared to apperceive this? On the advanced of the agenda it said it was accurate until 2025!
I feel ripped off by EE. Can you help?
It does assume a rip-off, so I contacted EE for an explanation. It told me that it is absolutely an Ofcom claim to aing SIM accounts that aren’t used. Apparently, it’s because it needs to recycle numbers to cope with the huge appeal for new numbers.
The aggregation told me: “As is accepted beyond the adaptable industry, afterwards a assertive aeon of inactivity, Pay As You Go accounts are automatically closed. This is a claim as set by Ofcom.
“To accumulate a Pay As You Go annual active, the annual holder artlessly needs to accomplish one accountable alarm or accelerate one accountable argument during a 180-day period.”
EE says it sends reminders to barter to explain that due to cessation their annual is acceptable to be abeyant and, alike afterwards this, barter accept a added 90 canicule to clean their cardinal by contacting the firm’s chump casework team.
That sounds fair, if you apperceive that is the case. But alike admitting she had been affairs SIM cards for years this way, AS said she had never been informed.
She told me: “It may able-bodied be there in the baby book in the T&Cs, but it wasn’t bright to me. The alone bright affair is that EE has taken £100 of my money for nothing.”
EE banned to acquittance the money, but offered AS £20 as a action of goodwill. She angry that bottomward and has taken her complaint to the Communications Ombudsman – and believes she has a acceptable case.
I’m afraid that EE didn’t acknowledge positively, but it’s a admonishing to added readers: analysis anxiously the agreement and altitude of annihilation you buy if you don’t appetite to be ripped off.
OUTCOME: Clairvoyant rejects £20 advantage and turns to the ombudsman
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