I appointed bristles tickets for a accumulation of travelers through Expedia. One of the travelers’ aftermost names was spelled afield on the aboriginal ticket, and Expedia told me the alone way to actual it was to aish that admission and acquirement a new one, which the aggregation did for me over the phone.
When we got to the airport, it angry out that Expedia had canceled the amiss ticket. I had to acquirement a admission for that actuality at the counter. That afternoon, I alleged Expedia and formed my way up to “Tier 3” chump support, area I was told I would be refunded for the admission purchased at the airline counter.
I afresh accustomed assorted emails saying: “You will be refunded.” But I never accustomed the promised refund.
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Two months later, I alleged Expedia again, and afterwards two hours on the phone, was told afresh that I would be refunded aural bristles business days. I alike accustomed an email advertence the acquittance amount, the agenda and my name.
After seven business days, I contacted Expedia again. The aggregation responded and told me the acquittance had been candy and to analysis with my bank. I contacted my bank, and it told me that it had not accustomed annihilation from Expedia.
That was eight weeks ago. I still accept not accustomed my refund. Expedia fabricated a mistake, promised me a acquittance and has not delivered. Can you advice me get my $1,640 back?
— Victor Wilson, San Diego
A: Expedia should accept canceled the appropriate ticket. The one it afflicted was off by one number, which apparently was an abettor error. How do I know? All those emails from Expedia able a refund. Companies usually don’t do that unless they accept to.
You did the appropriate affair by acceptance the names on the tickets aback you accustomed them. But if you’d taken a minute to analysis on the alteration — instead of cat-and-mouse until you got to the airport — all this ball ability accept been avoided. That’s decidedly important aback you accomplish a admission change by phone. A lot can go amiss and generally does — alike aback the abettor reads aggregate back.
Expedia, like all added online agencies, was created so that you can handle best affairs online. I’m not abiding if a circuitous action like a abandoning and re-booking would accept been accessible through its website, but absolutely the aboriginal booking could accept been fabricated and arrested at Expedia.com. Under the Department of Transportation’s 24-hour rule, you accept a day to fix any errors.
Refunds can analysis your patience. Alike admitting it takes an online bureau alone a atom of a additional to booty the money from your acclaim card, it can booty two to three announcement cycles for your money to absolutely appear. That’s added than two months.
Still, article acutely had collapsed amid the cracks. A analysis of your cardboard aisle — the accord amid you and Expedia — suggests that the aggregation had no abstraction why your acquittance was actuality delayed.
You could accept escalated this botheration to addition college up at Expedia. I account all the Expedia controlling contacts on my consumer-advocacy site: www.elliott.org/company-contacts/expedia.
I contacted Expedia on your behalf, and it candy a refund.
Christopher Elliott is the ombudsman for National Geographic Traveler annual and the columnist of “How to Be the World’s Smartest Traveler.” You can apprehend added biking tips on his blog, elliott.org, or email him at [email protected]
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