In February of this year I bought an Serta Imperial Sky II King admeasurement mattress from a bounded Badcock store. For the aftermost few months the bed has amorphous to sag on both abandon and has amorphous to account my wife and aback issues. In mid September, I went aback to the abundance to explain the issues with the mattress. They told me to booty some pictures of the mattress, which I did. I accustomed an email adage that their aggregation would appear out and booty abstracts of the billowing and additionally to audit that were no stains. The aggregation showed up on a Monday, and at their aboriginal armpit of the mattress and the billowing there was a simultaneous, “WOW.” But actuality advisers of the store, they appear to Badcock alone a .5″ of sag. I accustomed a alarm from the abundance the afterward anniversary advertence that the billowing is beneath than the 1 1/2″ appropriate by the assurance and there was annihilation that they could do.
So I contacted Serta & actuality is their response. “Thank you for contacting Serta. We are animated that you took the time to acquaintance us and acknowledge the befalling to respond. We are apologetic that you feel this way. From what you accept declared in your correspondence, Badcock’s performed an inspection. They bent that your mattress was not abnormal beneath the guidelines of our warranty. The assurance advertisement does accompaniment “Sagging or anatomy impressions that admeasurement 1 1/2 or greater, alone if the mattress has been continuously accurate by a analogous foundation” is covered beneath the warranty. We accept absorbed the Serta assurance to this email. Amuse accustom yourself with the assurance to accept what may be advised a manufacturer’s defect.”
My acknowledgment was that it was not adequate and it was absolutely affliction our backs. We are sleeping on our sofa, because the bed is not accessory to any blow at all. Yes the bed has been continuously appropriately supported, has a mattress acknowledgment and has been rotated added than quarterly. Below is their aftermost response. “Thank you for contacting Serta. We are animated that you took the time to acquaintance us and acknowledge the befalling to respond. We apologize for what you’re experiencing and accept what you’re adage but Serta articles are acceptable adjoin accomplishment defects in the ability and materials.”
“There is a aberration amid birthmark and comfort. From what you accept declared in your correspondence, your mattress is causing your aback to hurt. This is a abundance issue. Abundance is abstract and is not covered beneath the warranty. To advice with those abundance issues, you may appetite to try alternating your mattress annual to advance alike abrasion or abacus a mattress topper. If you feel your mattress gets worse, amuse acquaintance Badcock’s Furniture to accept your mattress re-inspected. Our admired retail ally are accustomed to accommodate assurance service, and can do so promptly and efficiently.”
They are acutely not absorbed in their customers’ abundance or able-bodied being, and Serta abominably has become like abounding added companies, “THEY JUST DON’T CARE.” After account addition review, I anticipate it says it all, Serta has so abounding returns, that won’t booty anymore. Maybe there needs to be a Serta mattress recall. I will never anytime buy annihilation from Serta or Badcock again.
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