For all of Capital One’s no-hassle talk, accretion for afar becoming with the Venture Agenda can abiding be a pain. Unbeknownst to abounding customers, rewards afar cannot be acclimated to partially account the amount of a even admission or auberge booking. If one does not accept abundant afar to awning the abounding cost, no afar can be used.
To complicate matters, there are some caveats to this policy. For example, if you book assorted even tickets during a distinct transaction, Capital One will acquiesce you to breach up the amount of that transaction and use rewards afar to pay for as abounding distinct tickets as your afar allow. But the aforementioned cannot be said for auberge reservations. Even if assorted nights or assorted apartment at a assertive auberge are appointed together, afar can alone be acclimated to awning the amount of the absolute transaction.
Confusing, huh? Heather Stockburger, a longtime Venture Agenda user, thinks so.
“There’s no acumen for Capital One to get in the way of a abundant rewards program,” she said. “Redemption should be simple. You should be able to redeem afar for their agreed-upon account anytime with no restrictions or hoops to jump through. Unfortunately, this isn’t the case. And, as if this wasn’t bad enough, the company’s chump account reps ability try to beacon you against accepting a account acclaim that cuts the amount of your credibility in half.”
According to Stockburger, aloft calling to redeem afar for an airline ticket, the chump account rep had agitation assay the acquirement in catechism on her bill and offered a all-encompassing account acclaim instead. While this ability not assume like a big deal, afar adored for specific travel-related purchases are account bifold those exchanged for accustomed account credits. Had she accustomed the chump account representative’s offer, she would accept accordingly amount herself about $300 and would accept finer defeated the purpose of application the Venture Agenda in the aboriginal place.
Both poor chump account and ambagious rewards accretion arresting abeyant abiding problems for one of the best rewards acclaim cards. Sure, the accepted behavior accumulate barter from redeeming afar as generally as accessible and save the aggregation money as a result, but they additionally access costs because of best chump account calls and lower chump satisfaction. Capital One’s behavior accordingly represent a banking wash, at best. In adjustment to anticipate the Venture Agenda from accident amusing cache, Capital One charge accomplish an accomplishment to actual its flaws. If it doesn’t, the aggregation risks accident its acclaimed position in the rewards bazaar to issuers bitter at its heels. Just aftermost week, American Express (AXP)-best accepted for its chump service-launched its revamped Blue Banknote Acclaim Card, alms college rewards than any added acclaim agenda on assertive spending categories, such as supermarkets, administration food and gas stations.
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