CAMERON PARK (CBS13) — Longtime Costco barter Cheryl and Vic Matkovich accept been advantageous for an important allowance action through their Costco American Express as added aegis over the aftermost 12 years.
They say their American Express Blow Guard Allowance is important in case article happens aback they’re away.
If they die in an accident, the action they’ve paid $21 a ages for through Costco AmEx would cut their developed kids anniversary a analysis for $150,000.
“Parents consistently watch out for their kids,” said Matkovich.
But aback Costco dumped AmEx for Visa this year the brace got a letter from AmEx, anachronous June 25 adage their Blow Guard Allowance they’ve had aback 2004 will be concluded able June 23—two canicule afore the date on the letter.
“I was so mad,” said Matkovich.
So she best up the buzz and alleged American Express. She says they told her, “It’s over lady. It’s over. We canceled you, it’s over.”
Matkovich begin herself in an adverse spot. She and her bedmate are now, in their 70s and 80s and says they’re too old to get a new policy.
We contacted Nancy Kincaid with the California Department Of Insurance. She says a aggregation can’t aloof aish a action afterwards notice.
“Insurance is a contract. There’s a law that states the insurer allegation acquaint you in autograph by a assigned cardinal of canicule if they are activity to aish your policy, “said Kincaid.
She says it can ambit anywhere from as little as 10 canicule for car allowance to 60 canicule for activity insurance.
We contacted Costco, which beatific us to its new acclaim agenda accomplice Citibank.
Citi again acicular us to American Express.
American Express again acicular us aback to Citi.
But afterwards acute AmEx for added advice we accustomed an email adage the Matkovich’s accept been re-enrolled.
The aggregation accepted some barter got absent aback the Costco-AmEx accord ended. But barter “can abide acceptance in these articles application addition American Express agenda if they alarm us promptly.”
Cheryl Matkovich is pleased.
“I’m aloof a little being that wants to accept my allowance continued,” she said.
We asked American Express how abounding programs and barter were impacted, but the aggregation did not acknowledge to our questions.
To assure and anticipate this from accident to you:
Coverage for these allowances will abide to be accountable to the agreement and altitude in the description of advantage and will abide for the aeon of time for which you accept paid a exceptional (your cable period). At the cessation of your cable period, advantage beneath this annual will end.
Good news! The agenda associates who were enrolled in this affairs accept been re-enrolled and they accept backdated the able date to 6/24/16 so there is no blooper in coverage.
Thank you for bringing this to our attention.
Enrollment in assertive allowance articles were disrupted by the alteration of the agenda annual to Citi, because these articles were offered alone to American Express agenda members. Former Costco agenda members, who had one of these articles answerable to their Costco American Express card, can abide acceptance in these articles application addition American Express card, if they alarm us promptly and accredit the charge.
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