I accept apprehend a abode in Gulf News, apropos acclaim agenda accuse changeabout and how the bi-weekly helped the chump abode the issue. I am experiencing the aforementioned problem, so I absitively to get in touch.
I accept been application a RAKBANK acclaim agenda for two months and so far, I accept not accomplished any problem. In addition, I accept been authoritative payments afterwards any delay, appear my acclaim card.
Recently, I got a alarm from RAKBANK’s chump account about RAK Value and was a about the allowances and charges. I anticipation it would be benign for me, so I agreed to use the service. That evening, the account was activated. I went through the offers accustomed in the RAK Value programme. But unfortunately, none of the offers were suitable.
Meanwhile, Dh59 was debited from my card. I alleged the coffer and asked to aish the account as anon as possible. The chump account adumbrative told me that she had already requested a abandoning and apprenticed me to analysis the cachet by calling their buzz cyberbanking account afterwards two canicule or so. I additionally asked her to accomplish a appeal to about-face the bulk deducted from my acclaim card, but she banned to do so. She said that back I agreed to be enrolled in the service, I had the albatross to pay, alike if I hadn’t acclimated it yet. I requested her to complaint apropos the issue, but she banned again. My point was, admitting I agreed to be enrolled in the service, why should I pay for article I haven’t acclimated yet?
I would like to appeal Gulf News to booty this affair to the anxious authorities and to about-face the bulk debited from my acclaim card.
From Mr Ebrahim Dumpit Bambico
Mr Ian Hodges, Head of Retail Banking, RAKBANK, responds: Mr Bambico enrolled for RAK Value on April 27. Subsequently, he requested for de-enrolment from the account on April 28.
We accept contacted Mr Bambico and antiseptic that the account was enrolled with applicative accuse based on his consent. On an aberrant basis, the accuse accept been antipodal to his card.
Mr Bambico responds:
I am actual admiring to acquaint you that on May 10, I got a alarm from RAKBANK’s complaints manager, apropos the changeabout of RAK Value charges. He a me that they would about-face the charges, as this was an aberrant case. I again arrested my acclaim agenda affairs the afterward day and begin the bulk had been reversed. I would like to accurate my absolute acknowledgment to Gulf News for the accomplishment and time taken in allowance me dness this conflict.
(Process initiation: May 9. Response from organisation: May 10. Reader confirmation: May 16.)
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