INDEPENDENCE, Mo. — A buoy was cut abbreviate afterwards an Independence man is clumsy to retrieve the funds from his debit card, and he’s not alone.
Shoppers civic are accepting agitation with their Green Dot Wal-Mart MoneyCards.
From the blemish marks on this Wal-Mart MoneyCard, you can acquaint it’s acclimated often. It’s a reloadable prepaid card, but afresh it chock-full alive and not because it was damaged.
“I was at a loss. I didn’t apperceive area my funds were,” he said.
Daniel Swinney approved to abjure money on May 16, but the antithesis came up negative, which he said is incorrect. He said there was at atomic $900 on that card. When he alleged Chump Service, they additionally accepted that the antithesis was wrong.
Swinney is additionally clumsy to accomplish purchases or get banknote from the ATM. MoneyCard users everywhere accept acquaint problems as well.
“Will I get my money back? Will I be able to pay my bills? Will I be able to accumulate the utilities on and accomplish my abode payment?” Swinney asked.
There are added than 800 balked barter like Swinney who aing a Facebook accumulation alleged Walmart MoneyCard Exodus. There bodies aperture their problems, amend anniversary added with answers they receive, and try to acquisition solutions. Lawyers are additionally accouterment abetment with lawsuits.
Green Dot handles the affairs and processing for the Wal-Mart MoneyCards and is acquainted of the problem. Below is a annual Green Dot beatific FOX 4:
Several abstruse issues accept appear up over the aftermost anniversary that accept impacted the adeptness of some cardholders to use their cards. These issues ranged from errors associated with antithesis inquiries to activations and beneath transactions. Appropriate now we are additionally actively ecology amusing media channels to analyze added impacted cardholders so we that we can ability out to them directly.
The latest affair was accompanying to the activation of some new and backup cards, area cards were assuming as “activated” in our system, but acutely they were not. If you accustomed a new or backup agenda in the mail over the accomplished anniversary and approved to actuate it, it may not accept worked. Some cards did and some cards didn’t.
We accept now anchored the botheration – and all cards, except a baby number, can be activated appropriate now. The will be anchored as anon as possible.
You can now actuate your agenda and alpha application it anon by activity online or application our automatic blast arrangement per the instructions on the card. Once activated, the agenda will assignment normally.
For our barter who accept been impacted and whose cards were bare to them, we are putting added money on your agenda as our way of aggravating to apologize and accomplish things better. We achievement to be able to get this done by the weekend.
If there’s a altered affectionate of problem, amuse alarm chump annual and we will handle your different bearings one on one.
There aren’t abundant words to say how apologetic we are and how abominably we feel. We are demography accomplish to accomplish abiding this never happens again.
We are absolutely so actual apologetic and appetite to acknowledge you for actuality a loyal Green Dot customer.
“Hopefully prayers are answered and article works out soon,” Swinney said.
Green Dot said they contacted Swinney afterwards audition about his problems. Swinney said afterwards this blend is sorted out, he’ll best acceptable aing bottomward his MoneyCard account.
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