SPRINGFIELD — Sears Holdings filed defalcation Monday as expected, abrogation consumers who invested money in Sears, Kenmore and Craftsman articles with questions.
Below are answers adopted from the account releases and accessible statements.
Q: Will Sears abide to account warranties on articles consumers accept already purchased, or may acquirement in the future?
A. Sears said it is currently honoring its warranties, aegis agreements and guarantees as normal, according to an online Q and A.
That includes the Kenmore brand, which Sears still owns but is accepted to advertise in the bankruptcy. It additionally includes the Craftsman brand.
Sears awash Craftsman accoutrement to Stanley Black & Decker in January 2017 for $775 million. Stanley now makes saw blades and added accoutrement for Craftsman, as able-bodied as those beneath added cast names, at its branch in East Longmeadow.
Q: What about Craftsman tools? They were acclaimed for their warranty.
A: Stanley Black & Decker has a blueprint on its Craftsman website account warranties for assorted products, including the abounding lifetime assurance on duke accoutrement and mechanic’s tools:
“If the artefact fails to accomplish for any reason, we will alter it. Return damaged artefact to a stocking Retail Partner or alarm 1-888-331-4569 for details. No affidavit of acquirement required.”
Q: Who is a “retail partner”?
Besides Sears, Craftsman articles are awash at Kmart, at Lowe’s and at Ace Hardware food like the Springfield-area Rocky’s chain, Blain’s Farm & Fleet and Atwoods Ranch and Home.
Blains is in the midwest. Atwoods is based in Oklahoma.
Lowe’s promotes the assurance advice on its website, bond aback to Craftsman.
Q: What’s Rocky’s doing?
A: A agent said Monday that Rocky’s is alive on a action to handle its Craftsman line, accustomed the Sears news.
Q: Will consumers accept the artefact / apparatus / genitalia they’ve ordered that are currently actuality shipped?
A: Sears said it will accomplish every accomplishment to ensure a appropriate commitment for your order.
Q: Can barter with Sears or Kmart allowance cards redeem them?
A: Sears says yes. The Massachusetts Office of Customer Affairs and business Regulation has a blog account Allowance agenda rules and customer tips. It’s accessible at: blog.mass.gov/consumer/massconsumer/gift-card-tips/
Sears is at this point alone reorganizing, not liquidating. But the accompaniment warns that if a aggregation goes out of business and liquidates, bodies with allowance cards may be larboard out of luck.
It’s best to use them quickly.
Q: Will Sears still action leasing and layaway?
A: Yes, Sears said.
Q: What about bodies with a Sears Credit Agenda or Sears Mastercard? What about accumulating rewards points?
A: Sears said the cards should abide to assignment as normal.
Q: Will the Sears Hometown Food in Hadley, East Wareham , Great Barrington and the Sears Outlet food in Holyoke, Shrewesbury and Fall River remain?
A: Yes, according to the ancestor company.
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